We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what's possible because we believe that when adrenaline meets progress, awesome things happen. 

Are you ready to turn up the power and bring the thrill of Spannung into your working life?  Then show us your game face – because we’re looking for an IT Administrator (m/f/x) to  join the team! 

  Job Description Tipico is looking for an IT Administrator to join our team. Grow with us, introduce us to new ideas and develop products that maximise the thrill of sports for our customers. Every day,  you’ll work in a highly collaborative and agile environment with cross-functional team  members to develop products and create technical solutions that push us forward.  

Your playing field: 

• Ensure a consistent standard of customer service is maintained, both  onsite and remotely. 
• Collaborate seamlessly with the Corporate IT team to deliver top-notch IT  support services across all Tipico Group offices. 
• Investigate and resolve technical and operational issues as part of incident management, request fulfilment processes, and infrastructure projects to  enhance tools and services for customers. 
• Take ownership of reported issues and provide regular communication on  the status and progress. 
• Troubleshoot and address hardware, operating system, and software  issues for Windows, Mac OSX, Windows, and mobile devices, including  data recovery. 
• Contribute to the internal IT support procurement process. 
• Get involved in IT-related Projects. 
• Manage user accounts, groups, passwords, and mailboxes in corporate  systems such as Active Directory, Azure Active Directory, InTune,  Exchange Servers (Office 365), and other specified systems. Maintain operational documentation, including Knowledge Base articles  and Standard Operating Procedures. 
• Contribute to the enhancement of IT Service Management standards and  processes. 

IT environments are dynamic, and being adaptable to changes, emerging  technologies, and new challenges is important. Which skills should you bring to the pitch: 

• Expertise: Over 3 years of proficiency in an IT Administration environment. 
• Service Excellence: Demonstrated strong customer focus and familiarity with IT Service Management/ITIL standards and processes. 
• Robust Skillset: Proficient in Active Directory, Azure Active Directory, Microsoft  Admin Portal, InTune, Microsoft Office applications, PowerShell, and scripting. 
• Hardware Knowledge: Familiarity with MAC equipment. 
• Ticketing Systems: Experience with ITSM applications such as JIRA Service Desk or similar.  
• Network Understanding: Basic knowledge of LAN and WAN setups. 
• Language Skills: Excellent written and spoken English.  

 Who we’re looking for: 

• Agile Mindset. This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success 
• Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution 
• Innovative. We create space for ideas and love to use the newest technologies. To be cutting-edge, we need to stay on top and deliver an amazing digital experience