Network Support Engineer (open to relocation to Kraków) logo
Job TitleNetwork Support Engineer (open to relocation to Kraków)
Business Stream:Tanium

Network Support Engineer (open to relocation to Kraków)

Location: Krakow, Poland 

Operating model: Hybrid

Employment Type: Permanent (UoP)

This role is only for an afternoon schedule, working 3pm-11pm

What You’ll Do:

Support Engineer fulfills a necessary role in organization to serve customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of enterprise customers. This role will report to a Support Manager. As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

  • Assisting customers by:
  • Improve customer experience by:
  • Documenting best practices
  • Tracking activity, documenting root causes, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
  • Testing  and providing feedback to the Engineering teams on how  can improve the overall customer experience
  • Triaging inbound support cases
  • Solving customer support cases
  • Working with other Support Engineers to assist with their assigned cases
  • Answering customer questions on the community site

Experience and Skills

Must Haves:

  • 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
  • EU citizenship/valid work permit

Good to Have:

  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)

Core Competencies

  • Demonstrates initiative and motivation
  • Excellent oral and written communication skills
  • Team player
  • Person of high ethics and integrity
  • Ability to work in a fast-paced, changing environment

Additional Offerings

  • Attractive remuneration and comprehensive benefits  
  • Attractive relocation package  
  • All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build 
  • A value-based, transparent culture that fosters collaboration and innovation 
  • Ability to work with global customers  
  • Ability to work on complex and strategic global projects and initiatives  
  • Career development opportunities  
  • Health, dental, and vision coverage - Tanium paying 100% of the premium
  • Life & Disability + Critical Illness benefits - Tanium paying 100% of the premium
  • Pension Plan

About Client:

Our Client provides a powerful and flexible platform to secure endpoint devices. The industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Our Clients protect every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Our Client has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology.