Product Manager
Job title
Product Manager
Business Stream:
Ocado Technology

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Ocado Technology provides the platform that powers a highly successful, online only, grocery delivery business. Unlike its competitors, Ocado does not pick groceries from store shelves. Instead highly automated fulfilment centers are used as part of a fully integrated e-commerce operation. This operation is powered by a set of state of the art software systems. Ocado Technology responsible for their continued development, ensuring industry leading service and efficiency through cutting edge technology and continuous innovation.
This technology platform is developed in house and the division has a strong emphasis on software engineering. The working environment at Ocado combines informality in areas such as dress and management style with a strong commitment to professionalism and quality.

Job Purpose

To partner with Engineering teams within Technology, providing clarity of business requirements across relevant product stream areas and acting as a bridge between the technical and business worlds. This role will directly partner with one or more Engineering Team Leads, to be a key go-to person within a specific product area, sharing responsibility for product realisation to deliver great products and solutions for our clients and stakeholders.

Key Customers
Team members, Internal clients, Vendors as required

Roles & Responsibilities

• Partners with Engineering Team Lead(s) and acts as the go-to person for particular product areas covered by the teams
• Establishes product alignment within Technology being the voice of the vision/strategy/priorities within the division
• Role models behaviours and applies Ocado Technology principles in day to day work

Product Knowledge
• Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery
• Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed
• Engages stakeholders effectively to gather user feedback to continuously refine the product roadmap
• Defines scope & prioritises stories to maximise business value

Insight & Innovation
• Actively seeks out opportunities for incremental value in achieving product goal commitments
• Works with other PMs to continuously improve realisation processes and policies that govern it

• Monitors progress, looking for ways to improve the product & make adjustments based on strategic goals
• Contributes to documentation that is shared with relevant stakeholders as new features are developed and released
• Proactively shares product knowledge, insight and tools with others Ocado Technology and representing Ocado expertise externally when necessary
• Maintains an appropriate level of skills and the necessary capacity to fulfil product realisation responsibilities

• Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals
• Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required
• Maintains a list of planned work and its order of priority for delivery purposes at an appropriate level of granularity
• Manages expectations within Technology for the rate of delivery required to achieve our platform goals

• Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively
• Builds strong relationships with stakeholders – establishing methods for obtaining product feedback
• Articulates complex concepts in a way that end-users can follow and understand

• Forms close working relationships with peers and key stakeholders, creating an environment of open collaboration
• Facilitates and works closely with teams in estimation and review sessions, challenging appropriately to meet product goals and achieve product vision
• Works closely with UX teams to ensure product design is focused around usability and quality

Problem Solving
• Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations
• Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving
• Drives through issues and ambiguity with a structured approach and facilitative approach

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Typical outcome of your work

Success Measures:
• Delivery against the product stream goals with measurable value
• 360 feedback demonstrating being a high performing, strong and capable team member
• Alignment of the roadmap to vision and strategy, and achievement of business objectives
• Seamless working with stakeholders in engineering, solutions and other key business functions

Desired skills & competencies

Key Competencies
• You actively lead and role model Ocado Technology behaviours
• You contribute to being part of a high performing product teams, working alongside engineering
• You respond positively to new / changing business requirements and prioritise accordingly
• You are highly organised and able to plan, manage, track and deliver effectively
• You are assertive but diplomatic and have a bias for action, collaboration and optimism
• You proactively solve problems, facilitating decision making processes and comfortable putting
together recommendations based on insights drawn from data
• You are comfortable sorting out ambiguity and bring structure and clarity of purpose to a conversation
• You communicate directly and clearly, with a strong emphasis on careful listening
• You don’t settle for good enough, you strive for great in every aspect of your work
• You have a great track record of working with engineering and design teams so that people will always want to have you in their teams
• You share knowledge with others internally

Key Experience:
• Relevant industry experience or technology business [include for external adverts]
• Experience with managing products built by engineering teams
• Knowledge of working with multiple functional areas, including product management, engineering, UX/UI
• Proven ability to plan, mange, track and deliver on commitments
• Ability to work in a team effectively and / or work autonomously
• Ability to handle multiple competing priorities in a fast-paced environment
• Defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale
• Capture, documentation and communication of requirements to support product realisation



• Permanent ContractMulti Sport Card
• Medical Insurance
• Life assurance
• Lunch Vouchers
• Training and Development opportunities

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